MGT 475 Lecture Notes - Lecture 6: Effective Stress, Problem Solving, Assertiveness
Document Summary
Chapter 8: skills for building personal credibility and influencing others. This chapter will concentrate on the most basic skills that leaders need: Credibility is the ability to engender trust in others. Leaders with high levels of credibility are seen as trustworthy and having a strong sense of right and wrong. Expertise consists of technical competence, organizational knowledge, and industry knowledge. Trust is comprised of clarifying and communicating your values and building relationships with others. Leaders in each quadrant of the credibility matrix have different interactions with followers. First quadrant leaders have high levels of both trust and expertise. Second quadrant leaders may include those who haven"t spent much time with followers, who don"t follow through with commitments, or who are new to the firm and haven"t had time to build relationships with co-workers. Third quadrant leaders may be new college hires or people joining the company from a different industry.
