OBHR 33000 Lecture Notes - Lecture 5: Time Management, Emotional Exhaustion, Role Conflict
Document Summary
Control (decision latitude): autonomy and discretion to use skills. Stimuli range from individual to broad scale economic issues. Stress: an individual"s psychological response to a situation. Work stress: response to stimuli on the job that lead to negative consequences, physical or psychological, to the people who are exposed to them. Primary appraisal: as people evaluate the significance and the meaning of the stressor they"re confronting. Secondary appraisal: must conclude that resources to meet demands of event are unavailable. If one or both of these appraisals are missing, then there is no stress in response to an event. Hindrance stressor: stressful demands that people tend to perceive as hindering their progress toward personal accomplishments or goal attainment. Challenge stressor: demands that provide opportunities for growth and development. Role ambiguity: a lack of information about what needs to be done in a role.