HRM 385 Lecture Notes - Lecture 1: Organizational Culture, Job Satisfaction, Customer Service

• School: SUNY Oswego
• Department: Human Resource Management
• Course: HRM 385
• Professor: Kristin Sotak

Document Summary

* how to get employees to work well together. * how to make employees more productive and efficient. Definition of organizational behavior:a field of study that investigates the impact that individuals, groups and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization"s effectiveness/performance. Organizational behavior is important because organizational behavior variables have an effect on performance and other outcome variables. * good places to work have better financial performance. * better interpersonal skills result in lower turnover of quality employees and higher quality applications for recruitment. * there is a strong association between the quality of workplace relationships and job satisfaction, stress, and turnover. * when people, companies, and nations interact and integrate. * gender, age, race, ethnicity, sexual orientation, education, lifestyle, personality, income. * is the customer always right or is the employee always right. * people work together from a distance; virtual teams.