CMST 2010 Lecture : CMST 2010 Unit 1 Notes
Document Summary
What is interpersonal communication: communication that occurs between 2 ppl, usually in a face-to-face setting. Touch is a way for ppl to comply to do something for someone else. Interpersonal: communication that occurs between 2 ppl, usually in a face- to-face setting. Why study ipc? you"re saying: ubiquitous-communication is everywhere; w/out communication, no interaction, consequential-parenting, martial relationships, salesperson performance, customer satisfaction, & healthcare provision, more conscious consumer of info-know what to believe & what not to believe. Men & women come from different planets: communication is all about common sense, common sense can be misleading, communication solves all problems, sometimes ppl need to communicate their issues, but don"t always want input about it. Miscommunication can lead to: medication errors between doctors & pharmacists, employee misunderstanding, military messages-pilots & operators, interpersonal relationships broken. & contextualize the feelings & perspective of a distressed other. Theoretical explanation of why some messages work better than others: messages:
