HM 316 Lecture Notes - Lecture 9: Stereotype, Active Voice

• School: JMU
• Department: Hospitality Management
• Course: HM 316
• Professor: William Frye

Document Summary

1-6 all multiple choice very similar to final certification exam (100 questions) Every question is tied to one of the learning points from each chapter (1-6) Words can be interpreted differently by different people. Just-like-me like those who behave or have same opinions as them vice versa: contrast effect judge one person against all other people in the room. Leniency/severity effect you have a bias for someone, when they screw up you give them a pass. Formal presentations: three parts of a presentation: introduction, main body, conclusion, visual aids: keep visuals short & simple, develop titles for visuals. Active listening skills: mirroring: repeati(cid:374)g e(cid:454)a(cid:272)tl(cid:455) so(cid:373)e of the speaker"s ke(cid:455) (cid:449)ords, paraphrasing: usi(cid:374)g (cid:455)our o(cid:449)(cid:374) (cid:449)ords to restate the speaker"s feeli(cid:374)gs or (cid:373)ea(cid:374)i(cid:374)g. Close-ended question: answered yes/ no, very briefly (cid:862)do (cid:455)ou like i(cid:272)e (cid:272)rea(cid:373)(cid:863) If (cid:455)ou feel good a(cid:271)out the tra(cid:374)sa(cid:272)tio(cid:374), (cid:455)ou thi(cid:374)k (cid:455)ou"re a (cid:449)i(cid:374)(cid:374)er a(cid:374)d (cid:455)ou e(cid:374)d up goi(cid:374)g back for service and future cars.