COMST 218 Lecture 2: Intro to Conflict
29 May 2018
School
Department
Course
Professor
COMST 218: Intro to Conflict
Dr. Sweet
Concepts
● Define Interpersonal Conflict
● Define Conflict Management
● Define Civility and Explain Its Current Problems
Why Study Conflict?
● Constructive conflict improves well-being / happiness
● Presence or absence of conflict does not determine the quality of a
relationship
● Agree or disagree?
● If we understand something about our family of origin’s conflict approach
we can understand something about our own approach
● Effective conflict management skills are key
● Effective conflict management skills at work are crucial to career success
Conflict Management
● Communication behavior a person employs based on his or her analysis of
the situation
● Conflict Resolution à one way in which parties resolve a conflict and expect
it to not arise again
Defining interpersonal Conflict
● Four Criteria
○ 1. Interdependence
■ Interdependence: Relationship is characterized as being
continuous, important, and worth the effort to maintain
○ 2. Incompatible goals/outcome or Incompatible means
■ Goals • Seeking different outcomes
○ • E.g., keeping the apartment clean
■ • Means • Same outcome but different path
find more resources at oneclass.com
find more resources at oneclass.com
