JUST*3010 Lecture Notes - Lecture 1: Stress Management, Affix
Document Summary
To introduce you to key concepts and issues associated with conflict that will be covered in this class, eg. define interpersonal conflict: discuss examples of conflict situations, review how conflict management can be destructive or productive. Explain the transactional model of communication and how it differs from linear model for managing conflict. Identify the 5 stages of constructive, successful conflict: discuss why conflict is viewed negatively and how it can be viewed positively, define civility and discuss it in today"s conflict. Involves interdependent parties who believe they have goals and objectives or that they have incompatible means to accomplish these. Perceived incompatibility of parties has the potential to adversely impact the relationship if not addressed. 7 types of resources produce satisfaction in long-term relationships: The communication behaviour a person who based on his/her analysis of a conflict situation. Conflict resolution = one alternative that parties use to solve a problem/issue and expect it will not arise again.
