HSC 572 Lecture Notes - Lecture 3: Total Quality Management, Continual Improvement Process, Quality Management
Document Summary
Important management approach to run organizations and improve services in the world. These requirements are measured and changed for redesign and improvements. Key principles of tqm: customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continual improvement systems, education and training, freedom through control, unity of purpose, employee involvement and empowerment. I(cid:374) the late (cid:1008)(cid:1004)"s, tqm (cid:449)as ig(cid:374)o(cid:396)ed (cid:271)y a(cid:373)e(cid:396)i(cid:272)a(cid:374) a(cid:374)d weste(cid:396)(cid:374) eu(cid:396)opea(cid:374) (cid:272)o(cid:396)po(cid:396)atio(cid:374)s used (cid:862)(cid:373)a(cid:374)age(cid:373)e(cid:374)t (cid:271)y o(cid:271)je(cid:272)ti(cid:448)es(cid:863) -success is determined only by results. Japan the o(cid:374)e (cid:374)atio(cid:374)"s (cid:272)o(cid:396)po(cid:396)ate se(cid:272)to(cid:396) that did pay attention to tqm and embraced the (cid:272)ha(cid:374)ge i(cid:374) the late (cid:1008)(cid:1004)"s a(cid:374)d (cid:1009)(cid:1004)"s: at the ti(cid:373)e, japa(cid:374)"s e(cid:272)o(cid:374)o(cid:373)y a(cid:374)d its p(cid:396)odu(cid:272)ts (cid:449)e(cid:396)e the laughi(cid:374)g sto(cid:272)k of the world. A(cid:374)y p(cid:396)odu(cid:272)t at that ti(cid:373)e la(cid:271)eled (cid:449)ith (cid:862)made i(cid:374) japa(cid:374)(cid:863) (cid:449)as (cid:272)o(cid:374)side(cid:396)ed i(cid:374)fe(cid:396)io(cid:396) quality, standards and performance: by (cid:1005)97(cid:1004), (cid:272)o(cid:374)su(cid:373)e(cid:396)s (cid:449)a(cid:374)ted japa(cid:374)ese ele(cid:272)t(cid:396)o(cid:374)i(cid:272)s, ste(cid:396)eos, a(cid:374)d vcr"s. Customer focus: a perfectly produced product has little value if it is not what the customer needs.
