MGT 500 Lecture Notes - Lecture 75: Job Satisfaction, Sensitivity Training, Workflow

• School: Ball State University
• Department: Management
• Course: MGT 500
• Professor: Ronda Smith

Document Summary

This refers to earlier methods of changing behavior through unstructured interactions of groups. Members in classic sensitivity training are brought together in an open and free environment where they discuss themselves and interactive processes. These participants aren"t directed that much by a professional who fosters an environment and gives opportunities for participants to express their ideas, beliefs, and attitudes without taking on a role of leadership. These groups are process-oriented, meaning that the people learn through observing and participating instead of being told what to do or say. You have to make sure that unstructured groups aren"t intimidating, chaotic, or damaging to any work relationship. A tool used to assess the members of an organization"s attitude and find the discrepancies amongst their perceptions and solving those differences is survey feedback. Everyone in an organization can participate in this, but the most important is the organizational family.