HRM 3410 Lecture Notes - Lecture 11: Absenteeism, Job Performance

• School: York University
• Department: Human Resources Management
• Course: HRM 3410
• Professor: Dennis Hodgkinson

Document Summary

According to stages of isd model: needs analysis, program development and delivery, training evaluation. Five cost categories: direct costs (e. g. trainer"s salary, equipment, trainee materials) indirect costs (clerical time, marketing, development costs (needs analysis, design of materials, evaluation, overhead costs, trainee compensation (salaries paid while attending training) Cost-effectiveness evaluation: a comparison of the monetary cost of training to monetary benefits, e. g. fewer repeat service calls due to training. Cost-benefit evaluation: a comparison of monetary costs of training to nonmonetary benefits, e. g. decreased absenteeism, increased customer satisfaction. Net-benefit: the estimated value (benefit) of the performance improvement minus the cost to improve performance ($ benefit - $ cost) Benefit-cost ratio: the benefit divided by the cost of the training program (how many dollars of benefit for each dollar of cost. Step 1: focus on a single unit or task to be improved upon, e. g. repeat service calls. Step 2: determine a value for each unit/task, e. g. $ cost per service call.