ADMS 1000 Lecture Notes - Netflix, Broken Windows Theory, Loop Jump

• School: York University
• Department: Administrative Studies
• Course: ADMS 1000
• Professor: Peter Tsasis

Document Summary

Session 11: chapter 10; chapter 4 pg 71-80. Success of an organization depends on the capability to maintain stable and reproducible organizational processes and outcomes: economic changes. Organizations need to adapt to economic conditions like downsize or expand: competitive changes. Organizations must evaluate the industry lifecycle and increasingly innovate: technological changes, labour force changes. 70% of labour force is immigrants and visible minorities/women/disable make 60% of workers: global changes, legal/political changes. Deregulation and privatization, employee treatment, safety, pay: societal changes. Consumer preference, societal demands equity (commission, hourly) Structural change (mna)- modify 7 s framework, add teams, managerial hiearchy. The creation of economic value/shareholder value, focus on formal structure. Starts from highest level of firm aka top driven. The process of transformational challenge: understanding the forces for change. Recognize the change: the change vision and implementation. Chief executive as the communication champion, words to actions, emphasis on face to face, the bad good news ratio, employee communication strategy: reinforcing the change.