BU354 Lecture Notes - Lecture 9: Employee Engagement, Constructive Dismissal, Wrongful Dismissal
Fair Treatment – Employee Relations
-With respect to employee relations, experts generally define organizational justice in terms of
three components:
a) Distributive Justice – fairness of a decision outcome
b) Procedural Justice – fairness of the process used to make a decision
c) Interactional Justice – fairness in interpersonal interactions by treating others with
dignity/respect
-Employee Engagement: a positive, fulfilling, work-related state of mind characterized by
vigour, dedication, and absorption
-Employee engagement is strongly correlated to individual, and group performance outcomes
such as improvements in recruiting, retention, turnover, individual productivity, customer
service, and customer loyalty as well as growth in operating margins, increased profits margins
and revenue growth rates
• In order to increase employee engagement, many firms give employees extensive data on
the performance of and prospects for their operations
-Employee Opinion Surveys: communications devices that use questionnaires to ask for
employees’ opinions about the company, management, and work life
-With regards to respecting employee privacy, video surveillance may be used to prevent theft
and vandalism and to monitor productivity as long as employees are made aware of the
surveillance
-Pre-Retirement Counselling: counselling provided to employees some months before
retirement, which covers such matters as benefits advice, second careers, and so on
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Document Summary
Employee engagement: a positive, fulfilling, work-related state of mind characterized by vigour, dedication, and absorption. Employee engagement is strongly correlated to individual, and group performance outcomes such as improvements in recruiting, retention, turnover, individual productivity, customer service, and customer loyalty as well as growth in operating margins, increased profits margins and revenue growth rates. In order to increase employee engagement, many firms give employees extensive data on the performance of and prospects for their operations. Employee opinion surveys: communications devices that use questionnaires to ask for employees" opinions about the company, management, and work life. With regards to respecting employee privacy, video surveillance may be used to prevent theft and vandalism and to monitor productivity as long as employees are made aware of the surveillance. Pre-retirement counselling: counselling provided to employees some months before retirement, which covers such matters as benefits advice, second careers, and so on.
