BU288 Lecture Notes - Lecture 2: Organizational Commitment, Absenteeism, Job Satisfaction
Document Summary
How many calls you get in a day, how many deals you close, how many customers were satisfied. Turnover: costs to select, train, and recruit new employees, and it takes a while for employees to get used it; then when you lose employees, you"re back to square one. Job satisfaction: more attitude than behaviour; attitude that is of interest because it has an impact on people"s motivation and certain types of performance. Organizational commitment: employees who are less committed to the organization are more likely to leave. Group-level variables: team composition (make of your team) and the impact on. Organizational system-level variables: organizational policies (e. g. sick leave policies performance and job satisfaction and the impact on absenteeism) Draw an accurate description of a phenomenon. To understand the description better, we might create an explanation for the phenomenon. If we know what"s going to happen in the future, we can set up conditions that can cause that to happen.
