Management and Organizational Studies 3384A/B Lecture Notes - Lecture 5: Critical Incident Technique, Job Analysis, Job Performance
9 Dec 2016
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Work and worker oriented job analysis. Work-oriented job analysis: techniques that emphasize work outcomes and descriptions of tasks performed to accomplish those outcomes. Worker-oriented job analysis: techniques that emphasize general aspects of jobs; describes perceptual, interpersonal, sensory, cognitive and physical activities. Even small companies can implement this approach. Interview: involves questioning individuals, small groups, and/or supervisors; designed to ask all interviewees the same job-related questions. Direct observation: a job analyst watches employees as they carry out their job activities (or job shadowing) This method is most useful when the job analysis involves easily observable activities. Self-observation (incumbents may be asked to monitor their own behaviour) Self-monitoring: a job analyst may ask incumbents to monitor their own work behaviour. Analyzing data and writing task and associated ksao statements: analyst gathers and analyzes all information to generate critical task statements. Some require a degree of difficulty to be performed.
