Management and Organizational Studies 2181A/B Lecture Notes - Lecture 5: Procedural Justice

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Ellen Choi

Document Summary

Justice- the perceived fairness an how authority makes decisions. Ethics- how well do behaviours of an authority fit in accordance with generally accepted norms. Integrity- perception that authority follows a set of values and principles that the trustor finds acceptable (sound character, good moral discipline, do what you say you will do) Affect based- trust based on emotional attachment and feelings of a person: oxytocin- chemical that makes you more trusting, affect trust is a supplement to other types of trust. Studies show that procedural justice is a stronger driver of reactions than distributive justice. Interpersonal- perceived fairness of treatment received by employees from authorities: respect rule-whether employees are treated in a dignified and sincere manner, propriety rule- whether authorities refrain from making improper or offensive remarks. Interpersonal injustice: lead to abusive supervision (15% of employees are victims, counterproductive behaviours, life satisfaction and burnout. Informational- reflects perceived fairness of communications provided to employees from authorities.