Management and Organizational Studies 1021A/B Lecture Notes - Workforce Planning, Performance Management, Job Satisfaction

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 1021A/B

Document Summary

Credits: complete one article review by reading and answering questions about one research article. Hrm: policies, practices and systems that influence employees behaviours, attitudes and performance. Performance management system, everything involved in coaching and analysing performance. Jobs: recruiting, workforce planning, analysis and design of work, performance management, selection, employee and labour relationships. Human capital: economic value of employee and his characteristics, their dollar value. Ex: their training, experience, judgement, intelligence, relationships and insight. Above leads to quality, profitability and customer satisfaction. Human resources have these qualities: they are valuable, they are rare, they cannot be imitated, they have no good substitutes, they give competitive advantage. High performance work system: an organization, in which technology, organizational structure, people, and processes work together to give an organization an advantage in the competitive environment. Administrative services and transactions: e. g. , responding to questions about benefits.