HSS 2102 Lecture Notes - Lecture 9: Active Listening

• School: University of Ottawa
• Department: Health Sciences
• Course: HSS 2102
• Professor: Tien Nguyen

Document Summary

These therapeutic communication factors all intersect to what it means to understand the human condition. High-level spiritual terms that are used to connect with people. Existential factors: learning from others (similarities) and life (experiences) in any encounter (valuable communication) Altruism: when one realizes they can assist another despite their own dif culties, the ability to be sympathetic and empathetic no matter own condition. Corrective recapitulation: transference, see patterns/similarities in own life scenarios through others" life, appreciate human qualities (shared, universal) Catharsis: learning to express/release feelings, therapeutic relief one gets through expressing emotions (end-product) Universality: the human condition (hope, unity), there is always hope. Health care practitioners (hcp) focus on the patient"s most important concern (psychological or physiological), the patient"s perception (storyline), facilitating the expression of emotions, guiding towards a course of action, and management of illness/coping with crisis: therapeutic factors. The perception individuals have about how they are connected to others.