HSS 2102 Lecture Notes - Lecture 10: Management, Language Barrier, Active Listening
2 Nov 2016
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Existential factors: learning from others and life. Altruism: when one realizes they can assist another despite their own difficulties. Control: perception individuals have about how they are connected to others. Includes the degree to which they feel able to influence the nature and development of relationships: complementary and symmetrical, restores control to patient when hcp shares control. Trust: we trust when we see people act in a positive, consistent, reliable manner, hcp needs to be competent, sincere and caring, trust = patient feels valued as a person, recognize the act of thinging . E. g. the heart specialist, the ms clinic; hip replacement on ward b. Confirmation: uncovering meaning in one"s life, how one chooses to respond to life (ex. Man search for meaning: patients desire the feeling of acceptance, cyclical process of disconfirming communication. Empathy: feeling with the client, while not losing objectivity. Ability to put yourself in the position of the other person.
