ENG 1131 Lecture Notes - Lecture 2: The News Letter

• School: University of Ottawa
• Department: English
• Course: ENG 1131
• Professor: Jeanie Warnock

Document Summary

Rejecting a favour or request from a co-worker or subordinate. Avoid being too friendly or too familiar. Use polite/courteous, and professional language, positive if appropriate. Avoid using accusatory, blaming, angry or sarcastic language: content (provide alternative or suggest solution) Try conditional ( if and when : structure (use indirect rather than direct approach) Use indirect approach to prepare for the bad news. Use a direct approach when the bad news message is not serious or is expected. Direct approach follows the same structure as good and routine messages: state bad news directly, explain, provide a solution (if possible, end with a good will statement. Avoid: being too positive, being so indirect that the bad news is unclear, becoming defensive or needing to justify your actions, using negative, accusatory, or adversarial language, using you in a way that becomes too personal.