CMN 2148 Lecture Notes - Lecture 8: Interpersonal Relationship, Job Satisfaction, Ingroups And Outgroups

• School: University of Ottawa
• Department: Communication
• Course: CMN 2148
• Professor: Mary Hawkins

Document Summary

Interpersonal relationships in organizations are formed for important task and social considerations: unlike our personal relationships, the organization actually structures for us many interpersonal encounters necessary for task accomplishment. People are more comfortable with those who are like themselves and with whom they share values. We form positive impressions of those who have complementary rather than similar characteristics. Trust can be viewed as positive expectations about the behaviour of others based on roles, relationships, experiences, and interdependencies. Understanding emotions contributes to our ability to understand complex organizational environments: the issue is in how emotions and interpersonal relations impact work and relationships, e-mail uses punctuation to express emotion, because it lacks f-2-f emotional displays. Technology has had a major impact on all relationships in all contexts. Primary interpersonal relationship structured by the organization (because it is formed to support task and job requirements)