ADM 2320 Lecture 19: Prof. Ajax Persaud

• School: University of Ottawa
• Department: Administration
• Course: ADM 2320
• Professor: Ajax Persaud

Document Summary

It sits at the end of the supply chain. Catered to specific clientele after the arrival of department stores and chain stores. They had superior management expertise, specialized in merchandise. Shared many features of department and chain stores but made greater use of self-serve and offered lower prices than both. Free trade and gst encouraged cross-border shopping given our proximity to u. s. This changed our expectations about products, services, prices from canadian stores. These are three or more big box retailers with a shared parking low and typically adjacent smaller commercial services. Include crowds, traffic congestion, and particularly for older consumers, very large spaces that can be exhausting and disorienting. The internet, in 1993, changed the retailing game. Inconsistent assortment of brand name at low prices. Shopping effort required for customers (convenience, shopping, speciality) Services provided for customers (self-service, limited or full-service) This offers one view of how new forms of retail outlets compete in the market.