MSCI211 Lecture Notes - Lecture 8: Nonverbal Communication, Communication Apprehension, Msci

• School: University of Waterloo
• Department: Management Sciences
• Course: MSCI211
• Professor: Clifford Blake

Document Summary

Communication: the transfer and understanding of a message between two or more people. Sender: establishes a message, encodes the message, and chooses channel to send it. Receiver: decodes message and provides feedback to sender. Channel: the medium through which a message travels. Noise: communication barriers that distort the clarity of the message. Communication channels: formal channels: traditionally follow authority chain within organization and, informal channels: personal or social messages which are spontaneous and transmit messages related to professional activities of members emerge as a response to individual choices. Choosing a channel: communication apprehension: undue tension and anxiety about oral, channel richness: the amount of information that can be transmitted during a communication, written communication, or both communication episode; ability to: Proxemics: the study of physical space in interpersonal relationships. Communicating under stress: speak clearly, be aware of the nonverbal part of communicating, think carefully about how you state things.