FRHD 1010 Lecture Notes - Lecture 9: Stranger-Originated Life Insurance
16 Dec 2015
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Resources that are available or if you are in crisis. Campus community police: (519) 824 4120 ext: 52245. Four components: respect: listening, learning, value opinions, honesty: direction of the relationship, trust: develops over time, communication: be clear. And as the relationship continues: relationships change with time, changes can be stressful, negotiation, supporting each other, are your needs being met, active listening. What is affective communication nonverbal communication attentive listening: managing stress recognizing emotions. Requires you to understand the emotion behind the information, not just the information itself. Not just understanding the information, but understanding how the speaker feels about what they"re communicating. This makes the speaker feel heard and understood. Creates an environment where everyone feels safe. Wordless communication body language facial expressions eye contact gestures tone of voice: muscle tension breathing single gesture. Be aware of individual differences (cultural interpretations vary!: remember to look at nonverbal signals as a group; do not just focus on a.
