MHR 505 Lecture Notes - Lecture 9: Johari Window, Conflict Resolution, Contact Hypothesis
Document Summary
Conflict is a process in which one part perceives that its interests are being opposed or negatively affected by another party. Task (constructive) conflict: parties focus on the issue, respect people with other points of view, try to understand logic/assumptions of each position. Relationship conflict: focus on personal characteristics (not issues) as the source of conflict, try to undermine each other"s worth/competence, accompanied by strong negative emotions. Goal: encourage task conflict, minimize relationship conflict. Problem: relationship conflict often develops when engaging in task conflict. Three conditions that minimize relationship conflict during task conflict: emotional intelligence, cohesive team, supportive team norms. Problem solving (win-win orientation: best when: Interests are not perfectly opposing: parties have trust/openness. Issues are complex: problem: other party may use information to its advantage. Forcing (win-lose orientation: best when, you have a deep conviction about your position, quick resolution required, other party would take advantage of cooperation, problems: relationship conflict, long-term relations.
