MHR 505 Lecture 9: Chapter 11 - Negotiation

61 views3 pages

Document Summary

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party. Relationship conflict focuses on interpersonal diffe(cid:396)e(cid:374)(cid:272)e a(cid:373)o(cid:374)g o(cid:396) (cid:271)et(cid:449)ee(cid:374) the pa(cid:396)t(cid:455)"s. Negotiation refers to decision-making situations in which in which conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence. Negotiation skills are essential because they help us meet our goals, reduce conflict, and build collaborative behaviours. The need/purpose to balance collaborative behaviours (create value) and competitive behaviours (claim value) A process in which two or more interdependent individuals or groups, who perceive that they have both common and conflicting goals, state and discuss proposals and preferences for specific terms of a possible agreement. Two or more individuals must make decisions about their combined goals and interests. These individuals are committed to peaceful means for resolution. There is no established process for dispute resolution.

Get access

Grade+
$40 USD/m
Billed monthly
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
10 Verified Answers
Class+
$30 USD/m
Billed monthly
Class+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
7 Verified Answers

Related Documents

Related Questions