ITM 102 Lecture Notes - Lecture 12: Portal 2, Switching Barriers, Tacit Knowledge

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Shi Kui Wu

Document Summary

Novel, non-routine decisions requiring judgment and insights: structured decisions. Routine decisions with de nite procedures: semi-structured decisions. Only part of decision has clear cut answers provided by accepted procedures. Discovering, identifying, and understanding the problems occurring in the organization: design. Identifying and exploring solutions to the problem: choice. Making chosen alternative work and monitoring how well solution is working. Managerial roles classical model of management and behavioural models of. Categories of managerial roles interpersonal, information, and decisional roles. 1: management filters: managers have selective attention and have variety of biases that. Information quality: high quality decisions require high quality information reject information that does not conform to prior conceptions: organization inertia and culture: strong forces within organizations resist making decisions calling for major change. Made possible through computer algorithms precisely de ning steps for a highly structured decision. Require safeguards to ensure proper operation and regulation.