ITM 102 Lecture Notes - Lecture 9: Web Content Management System, Document Management System, Digital Asset Management
2 Feb 2017
School
Department
Course
Professor
Document Summary
Knowledge management system (kms): supports capturing, organizing, and disseminating knowledge (know-how), throughout an organization. Tacit knowledge: the knowledge contained in people"s heads; challenges in tacit knowledge includes figuring out how to recognize, generate, share, and manage knowledge that resides in people"s heads. Less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work. Joint problem solving: a process of knowledge transfer where an expert and a novice work actively together on a task or problem as a way of disseminating the expert"s knowledge to the novice. An effective kms system should help do one of more of the following: Foster innovation by encouraging the free flow of ideas. Boost revenues by getting products and services to market faster. Enhance employee retention rates by recognizing the value of employee"s knowledge. Streamline operations and reduce costs by eliminating redundant or unnecessary processes. Km tools fall into one or more of the following categories:
