ITM 100 Lecture 5: Chapter 5 ITM

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Debashish Roy

Document Summary

Information technology infrastructure (it): shared technology resources that provide the platfo(cid:396)(cid:373) fo(cid:396) the fi(cid:396)(cid:373)s(cid:859) spe(cid:272)ifi(cid:272) i(cid:374)fo(cid:396)(cid:373)atio(cid:374) s(cid:455)ste(cid:373) appli(cid:272)atio(cid:374)s. It infrastructure: investments in hardware, software, services (consulting, education, training) shared across the entire firm. It infrastructure provides foundations for serving customers, working with vendors, and managing internal firm business processes. It infrastructure is a set of firm wide services budgeted by management and comprising human/technical capabilities. Computing platforms to give services to employees/customers/suppliers into digital environment (computer, desktops, laptops, cloud, mobile). Telecommunications services (data, voice, video connection to employees, customers, suppliers. Data management services (store, manage, analyzing data). Application software services (online software, enterprise resource planning, customer relationship management, supply chain management, knowledge management systems). Physical facilities management services (develop/manage physical installations for computing, telecommunications, data management). It management services that plan/develop it infrastructure, coordinate it services, manage accounting for it expenditures, and provide project management services. It standards services provide policies that determine which it will be used/when/how/whom.