ITM 100 Chapter Notes - Chapter 5: Management Information System, Information Technology Management, Bring Your Own Device

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Robert Hudyma

Document Summary

Includes investments in hardware, software, and services (consulting, education and training) Shared tech resources that provide the platfor(cid:373) for the fir(cid:373)"s spe(cid:272)ifi(cid:272) i(cid:374)fo syste(cid:373)s appli(cid:272)atio(cid:374)s. Consists of a set of physical devices and software required to operate enterprise. Services consists of: computing platforms providing computing services. Connects employees, customers and suppliers: telecommunications services. Provide data, voice and video connectivity to employees, customers and suppliers: data management services. Store and manage corporate data, provide capabilities for analyzing data: application software services. Provide enterprise-wide capabilities such as enterprise resource planning, customer relationship management, supply change management, knowledge management systems: physical facilities management services. Develop and manage the physical installations required for computing, telecommunications, data management services. Provide policies that determine which info tech will be used, when, how and by whom. Provide training in system use to employees and provide managers with training in how to plan for and manage it investment.