GMS 200 Lecture Notes - Lecture 2: Knowledge Worker, Flattening, Management Information System

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamidele Adunkele

Document Summary

Lecture 2 gms200: data raw facts and observations. Information data made useful for decision making: characteristics of useful information, knowledge worker: someone whose value to the organization rests with intellect, not physical capabilities. Intellectual capital: shared knowledge of a workforce that can be used to create wealth: timely, high quality, complete, relevant, understandable. Intelligence information: gathered from stakeholders and external environment. Internal information: flows up, down, around, and across organizations: public information: disseminated to stakeholders and external environment. **internal and external information flows are essential to. It(information technology) within organizations facilitates communication and information sharing: can operate with few middle managers, flattening of organization structures, faster decision making. Increased coordination and control: external , helps with customer relationship management, helps organizations with supply chain management, monitioring outsourcing abd other business contracts.