GMS 200 Lecture Notes - Lecture 2: Management Information System, Knowledge Worker, Intranet

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Ado

Document Summary

Learning objectives: understand the role of information in the management process, understand how managers use information to make decisions, understand the steps in the decision-making process, understand the current issues in managerial decision making. Knowledge and knowledge workers provide a decisive competitive factor in today"s economy. Knowledge worker: someone whose value to the organization rests with intellect, not physical capabilities. Intellectual capital: shared knowledge of a workforce that can be used to create wealth. Information data made useful for decision making. Information drives management functions: timely, high quality, complete, relevant, understandable. Figure 13. 1 internal and external information needs of an organization: intelligence information- gathered from stakeholders and external environment, internal information- flows up, down, around, and across organization, public information- disseminated to stakeholders and external environment. Information exchanges (internal information) within the organization: facilitate decision making, facilitate problem solving. Internal and external information flows are essential to problem solving and decision- making in organizations.