GMS 200 Lecture Notes - Lecture 2: Intellectual Capital, Knowledge Worker, Flattening

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Emad Samwel

Document Summary

Information and knowledge basic linkages: knowledge and knowledge workers provide a decisive competitive factor in today"s economy, knowledge worker, someone whose value to the organization rests with intellect, not physical capabilities. Intellectual capital: knowledge and intellectual capital are irreplaceable organizational resources. The productivity of knowledge and knowledge workers depends on: computer competency. What is useful information: data, raw facts and observations. Information: data made useful for decision making. Information drives management functions: characteristics of useful information: Figure 13. 1 internal and external information needs of an organization. Stakeholder can be anyone (such as parents, pets, community, etc. ) Facilitation of communication and information sharing: operating with fewer middle managers. Implications of it for relationships with external environment: helps with customer relationship management, helps organizations with supply chain management, helps in monitoring outsourcing and other business contracts. Figure 13. 2 information technology is breaking barriers and changing organizations. Information exchanges with the external environment: gather intelligence information, provide public information.