GMS 200 Lecture Notes - Lecture 9: Human Relations Movement, Resource Efficiency, Continual Improvement Process

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Lori Anne Heckbert

Document Summary

A bureaucracy is an efficient form of organization based on: logic, order and authority: max webber"s bureaucratic organization definition follows as, clear division of labour, clear hierarchy of authority, formal rules and procedures. Hawthorne effect is the tendency of persons singled out for special attention to perform as expected. The human relations movement of the 1960"s claimed that managers using good human relations will achieve productivity. Organizational behaviour is the study of individuals and groups. A need is a physiological deficiency that a person wants to satisfy. The theory is based on two principles: deficit people act to satisfy deprived needs, progression a need at any level is only activated by the previous. Argyris" theory of adult personality: classical management approaches are not compatible with the mature adult personality, they limit self-actualization, as people have very little control, advises to expand responsibilities, variety, and participation.