COMM 153 Lecture Notes - Emotional Contagion, Decision-Making, Social Loafing
26 Jun 2018
School
Department
Course
Professor
COMM 153
LECTURE SUMMATIVE
THE OVERARCHING MODEL
●Work and Team Design
●Managing Work and Teams
●Team Effectiveness
○Ho effectie ere you?
○Did the means justify the ends?
WORK AND TEAM DESIGN
1. Project Boundary Settings
2. Team Composition
3. Norms and Vision Setting
○The interpersonal rules
that members are
expected to follow
■Describe what is
(descriptive norms)
and what should be
(injunctive norms)
■Express central
values
■Coordinate activities
■Define appropriate
behaviour
■Create a distinctive
identity
■Can be difficult to
articulate
○TEAM NORMS: Tuckman’s
Traditional Model of Group
Development
■Forming
■Storming
■Norming
■Performing
■Adjourning
○Many team norms tend to develop within the first few minutes; but they may
be in conflict within one another.
find more resources at oneclass.com
find more resources at oneclass.com
■NORM VIOLATION can be resolved through persuasion, reminder,
setting repercussions, beware of ostracism and blame
Two sides to roles within teams:
1. Formal roles and responsibilities
○Project roles
○Team coordination/meeting roles
2. Informal roles
○Behavioural patterns that people tend to fall into
i. Task roles
1. Contractor
2. Creator
3. Contributer
4. Completer
5. Critic
ii. Relational roles
1. Cooperator
2. Communicator
3. Calibrator
iii. Boundary roles
1. Consul
2. Coordinator
iv. Self-oriented roles
1. Blocker
2. Recognition seeker
3. Dominator
4. Avoider
MANAGING WORK AND TEAMS
1. WORK
○Initiating
○Planning
○Executing
○Monitoring and controlling
○Closing
2. TEAMS
○Trust building
○Communication
○Decision making
○Fostering synergies
○Maintaining accountability
QUESTION: How do you define team effectiveness?
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Work and team design: project boundary settings, team composition, norms and vision setting. The interpersonal rules that members are expected to follow. Describe what is (descriptive norms) and what should be (injunctive norms) Many team norms tend to develop within the first few minutes; but they may be in conflict within one another. Norm violation can be resolved through persuasion, reminder, setting repercussions, beware of ostracism and blame. Two sides to roles within teams: formal roles and responsibilities. Behavioural patterns that people tend to fall into i. Task roles: contractor, creator, contributer, completer, critic ii. Relational roles: cooperator, communicator, calibrator iii. iv. Self-oriented roles: blocker, recognition seeker, dominator, avoider. Do the outputs meet the standards of those who use it: viability- did the members work together well and are willing to work together in. Individual learning does the team experience provide the growth and dev.
