COMMERCE 3S03 Lecture Notes - Lecture 4: Problem Solving, Sitaonair, Satisficing

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 3S03
• Professor: Carolyn Capretta

Document Summary

Week 4: building management skills chapter 4: creative problem solving. Discover knowledge (cid:862)at a(cid:374)(cid:455) (cid:373)o(cid:373)e(cid:374)t of a(cid:374)(cid:455) da(cid:455), the(cid:396)e a(cid:396)e (cid:373)a(cid:374)age(cid:396)s e(cid:374)gaged i(cid:374) so(cid:373)e aspe(cid:272)t of p(cid:396)o(cid:271)le(cid:373) sol(cid:448)i(cid:374)g. o(cid:373)e p(cid:396)o(cid:271)le(cid:373)s a(cid:396)e eas(cid:455), a(cid:374)d many are difficult a(cid:374)d f(cid:396)ust(cid:396)ati(cid:374)g. (cid:863) - daft, 2013. Ma(cid:374)age(cid:396)"s p(cid:396)i(cid:373)a(cid:396)(cid:455) jo(cid:271) is to sol(cid:448)e p(cid:396)o(cid:271)le(cid:373)s. When do we have a problem: a problem exists whenever a gap exists between actual performance and desired performance, a (cid:373)a(cid:374)age(cid:396)"s p(cid:396)i(cid:373)a(cid:396)(cid:455) jo(cid:271) is to sol(cid:448)e problems! What does it mean to solve a problem: problem solving: is the process of taking corrective action to meet objectives and achieve desired results. Any time there is a discrepancy between what you as a manager want to happen and what is actually happening, there is a problem! Rational/analytical approach to problem solving because it stresses systematic analysis of a problem followed by choice and implementation of solutions in a logical, step-by-step sequence. Define problem and get clear about the goals and outcomes managers desire.