COMMERCE 1B03 Lecture Notes - Lecture 6: Job Satisfaction, Ray Kroc, Organizational Commitment
20 May 2016
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Document Summary
Chapter 8: social influence, socialization and organizational culture. Information dependence: reliance on others for information about how to think, feel and act. Social information processing theory: information from others is used to interpret events and develop expectations about appropriate and acceptable attitudes and behaviours. Effect dependence: reliance on others due to their capacity to provide rewards and punishment. Compliance: conformity to a social norm prompted by the desire to acquire rewards or avoid punishment. Identification: conformity to a social norm prompted by the desire to acquire rewards or avoid punishment. Internalization: conformity to a social norm prompted by true acceptance of the beliefs, values, and attributes that underlie the norm. Socialization: the process by which people learn the attitudes, knowledge, and behaviours that are necessary to function in a group or organization. Person-job fit: the match between an employee"s knowledge, skills, and abilities and the requirements of a job.
