MANA 444 Lecture Notes - Lecture 11: Summative Assessment, Questionnaire Construction, Procedural Knowledge

• School: Concordia University
• Department: Management
• Course: MANA 444
• Professor: Marina Padamadan

Document Summary

Training evaluation is a process to assess the value the worthiness of training programs to employees and to organizations, it is a continuum of techniques, methods and measures. It is of value to organizations in order to: Determine the programs most useful to employees and determine who should be trained. Determine cost benefits and cost-effectiveness of a program. Determine if a program has achieved expected results or solved the problem it was meant to solve. Diagnose the strengths and weaknesses of a program and identify needed improvements. Use the data to justify and reinforce (if merited) the value and credibility of the training function to the organization. Nothing to evaluate and no one cares about the evaluation. Evaluation requires knowledge of evaluation models, research design, measurement, questionnaire construction, and data analysis (may be intimidating) Ethical concerns; a belief that evaluation should be externally conducted. Types of questions to answer in a process analysis (before implementation)