MANA 341 Lecture Notes - Lecture 2: Social Capital
25 Jan 2017
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Changes in production process: new products and services. Changes in outputs: strategy and structure change. Sometimes it"s something that"s imposed on them, which doesn"t give them much decision making. People don"t like being told that what they have always been doing is wrong. Changing are habits are extremely hard for us to do as humans. Rather than simply complying with or committing to changes, people often resist them. Uncertainty ( low tolerance for change ): change replaces the known with uncertainty, and potentially with fear and anxiety. Parochial self interest: change threatens personal investments in & rewards from the status quo. Differing assessments of the situation: people affected by the change view the situation problem, solution, etc. Misunderstanding and lack of trust: especially when trust is lacking, people may not understand the implications of change, and they may fear the worst.
