COMM 205 Lecture Notes - Lecture 3: Videotelephony, Intranet, Knowledge Worker

• School: Concordia University
• Department: Commerce
• Course: COMM 205
• Professor: Mark Medicoff

Document Summary

Knowledge worker: think critically and opinion backed by reasons and evidence. Internal communications: to exchange ideas and messages with superior, subordinates and colleagues. Intranet: e-mail, corporate website, audio & video, videoconference, webchat. External communication: to exchange ideas and messages outside the organization (to suppliers, clients, government and public) Advantages: no permanent record, might be informal, no easy recall, non-verbal cues, warm feeling. Advantages: permanent record, convenient to distribute, easy recall flexible. Disadvantages: no non-verbal cues, leaves paper trail, requires skill & effort, no immediate feedback. Media richness: allows interactivity, feedback, verbal & non-verbal cues, and tailor message to the audience: convo, meeting, videoconference, im, telephone, blogs, chat, message board, letter, memo, email, spam letter, flyer, posters. Comm effectiveness: face-to-face, video, audio, written addressed, written, unadressed. Barriers to communication: ego, lack of trust, lack of communication, skills, fear of reprisal for honesty. Communication process: sender send idea, sender decodes message, receiver receives message, receiver encodes message, receiver provide feedback to sender.