BUSI 2101 Lecture Notes - Lecture 4: Team Effectiveness, Active Listening, Mental Model
22 Apr 2016
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Document Summary
The two most important don"ts of hot teams: don"t let your groups become rule-bound, don"t be mean. Process is all about standardizing tasks highlighting inef ciencies and inconsistencies to reduce defects and increase reliability and repeatability. Four do"s for hot teams: like your people, listen to them, make work engaging, let them decide. Giving employees the power to make decisions on their own is the opposite of being rule bound and hierarchical. And it has the wonderful side effect of making people behave more considerately and generously. Morale is an expression of a work group"s emotional health, organizational psychologist harry levinson wrote in his publication the levison letter. High morale groups (what we call hot teams) are built by managing in such a way that people"s psychological needs [as well as their physical needs] are met. Team members need to have the appropriate mix of necessary technical, social and team management skills to accomplish their tasks.
