BUSI 2101 Lecture Notes - Lecture 2: Proxemics

• School: Carleton University
• Department: Business
• Course: BUSI 2101
• Professor: Troy Anderson

Document Summary

Feedback: using words (verbal, written, non verbal, encode based on their unique perceptions (self concept, family, culture, skills, feelings, attitudes and values, the person who receives the message, interpret the message using their unique perceptions (self concept, family, culture, skills, feelings, attitudes and values, the receiver decodes the message according to different individual, the sender asks for feedback and the receiver responds with feedback, non verbal feedback. Noise: the means of conveying the message, changes or distorts the message, people can learn and improve by practices, anything that interferes with the intended communication, environmental, physiological, emotional. Arc of distortion: the sender saying how to interpret the upcoming message, put yourself in my shoes, get the person to understand, what a communicates but does not intend, decrease it by face to face communication, increase it by using technological communication. Chapters 8 & 9: culture, perception, misinterpretation of nonverbal communication, defensiveness, lack of feedback and clarification, poor listening skills, noise.