400732 Lecture Notes - Lecture 5: Health Professional, Countertransference, Active Listening
22 Jun 2018
School
Department
Course
Professor
Week 5 - Communication Skills & Interpersonal
Dynamics
LEC
Active listening
= full concentration on what is being said
About attention and awareness and genuinely wanting to hear someone else's story
Skills for active listening
Pay attention!
Listen intently
Make a quiet space
Use appropriate body language
Clear your mind of disruptive thoughts
Hold judgement
Put personal beliefs, values and thoughts aside
Remain calm
Use neutral facial expressions
Don’t interrupt the person unless to clarify, reflect
Reflecting
= technique to ensure you have heard the information correctly or to repeat what you have heard
May reflect a similar experience of your own
Clarifying
= technique to ensure you have the information correctly and understand content
Used when clients story being muddled
Summarising/paraphrasing
= synthesising all the information you have heard and repeating it back in your own words
Clear
Succinct
Contain all elements of the story
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
= full concentration on what is being said. About attention and awareness and genuinely wanting to hear someone else"s story. Put personal beliefs, values and thoughts aside. Don"t interrupt the person unless to clarify, reflect. = technique to ensure you have heard the information correctly or to repeat what you have heard. May reflect a similar experience of your own. = technique to ensure you have the information correctly and understand content. = synthesising all the information you have heard and repeating it back in your own words. = when a client identifies the health professional with someone else. Generally health professional is viewed as a parent. = when a health professional has personal feelings and reactions about a client. May be negative or positive or mixed. = understanding and imaginatively entering into another persons feelings. Sympathy = "feeling with" = compassion for another person.
