FRHD 3400 Chapter 6: Chapter 6

• School: University of Guelph
• Department: Family Relations and Human Development
• Course: FRHD 3400
• Professor: Tuuli Kukkonen

Document Summary

Three attending skills used when actively listening are: encouraging, paraphrasing and summarizing. By using these skills you can anticipate how clients will respond. Active listening demands that you fully participate by helping the client clarify, enlarge, and enrich the story. One must hear small changes in thoughts, feelings, and behaviours. Active listening demands serious attention to empathy one must be able to truly understand the client as much as possible. Encouraging, paraphrasing and summarizing are basic to empathetic understanding and enable you to communicate to clients that they have been heard. You do not mix your own ideas with what a client has said when using these skills. You say back to the client what you have heard using their key words. This helps clients by distilling, shortening, and clarifying what they have said. Encouragers: a variety of verbal and nonverbal means that the counsellor can use to prompt clients to continue talking.