CSIT214 Lecture Notes - Lecture 1: Customer Relationship Management, Project Risk Management, Skill

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Document Summary

A project is a temporary endeavor undertaken to create a unique product, service, or result. Unique purpose with a clearly defined goal: eg. a company wants to develop a system for analysing data security and privacy for companies in response to newly announced data privacy legislation for the eu. Projects are temporary: has a definite beginning and end date: the software needs to be completed before the date the legislation goes live, the project manager might expect the first iteration of the software within a month. A primary customer / sponsor exists: the project leader/technical director would be the sponsor for this project, the customers would be eu companies who need to comply with the new legislation. Requires resource investment: the project will require the skills of various human resources that will need to be invested in including developers, legal guidance, documentation specialists etc.

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