MGMT20001 Lecture Notes - Lecture 9: Page 3 Culture, Jargon, Tony Hayward
27 Jul 2018
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Document Summary
Helps you identify where communication has gone wrong. Helps you improve changes that your message will be understood. Shows wider effects of communicating on the organisation. Shows how to change the way people think and act. Use a different metaphor to get people to think differently. During 1980s japanese companies with strong cultures were very successful at this time. Flurry of research on organisational culture as a way to understand people in organisations. The largest bankruptcy in us at the time. 4,000 lost jobs and life savings in pension fund. Government trying to prove gross negligence will increase damages. The customary and traditional way of thinking and doing things which is shared to a greater or lesser degree by all members and which new members must learn in order to be accepted into the services of the firm. About creating consensus on the way people think/act in organisations. "normal" behaviour must be transmitted from members to new members.
