LOC 211 Chapter Notes - Chapter 1-2: Dilbert Principle, Mental Model

• School: Northwestern University
• Department: Learning and Organizational Change
• Course: LOC 211
• Professor: Douthit

Document Summary

Leaders/managers fail often due to a lack of ability to see other options/views. Dilbert principle - the most ineffective workers are systematically moved to the place where they can do the least damage management (scott adam) The most universal improvement strategy is upgrading management and then hire consultants if management can"t x problems when that fails government is asked to institute politics but often policymakers don"t understand the problem well enough to get the solution. Framing frame - a mental model a set of ideas and assumptions that you carry in your head to help you understand and negotiate a particular territory . Rapid cognition is a process described by gladwell as a gift that makes it possible to read deeply into the narrowest slivers of experience : non conscious, very fast, holistic, results in affective judgements . Experience is the best teacher but only is one learns from it.