COMM 1101 Chapter Notes - Chapter 6: Albert Mehrabian, Nonverbal Communication, Body Language
4 Nov 2016
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Nonverbal communication sending and receiving wordless clues. Nonverbal behavior all the non verbal actions people perform. Myth #1: nonverbal comm is more important than verbal communication. 90% rule: that 90% of communication is nonverbal (says hitch. 2 elements in an face to face communication: Visual (body language such as facial expressions and gestures) For meaningful and effective communication, the three elements need to be congruent (all of them to line up, match) Interpretation problems can arise when there is incongruity. He compared the semantic meaning of nine different words (denotative definition) expressing feelings with the tone of voice (a tape recording of the word) and found that tone was more influential than meaning. Compared facial expression and tone of voice and found that facial expression was more important by a ratio of 3:2. Mehrabian was studying verbal and nonverbal messages when expressing feelings. Regardless of critiques, the basics of mehrabian allowed us to see that:
