EDRD 3140 Chapter Notes - Chapter 11: Arlie Russell Hochschild, Workplace Bullying, Coronary Artery Disease
12 Jan 2017
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Chapter 11- processes of emotion in the workplace. Arlie hochschild was the first scholar to deal systematically with this phenomenon: emotional labour. Refer to jobs in which workers are expected to display certain feelings in order to satisfy organizational role expectations. Workers can engage in either surface acting or deep acting. Surface acting: paste on a smile , friendly face. Emotional labor is seen as a way to increase the success- and profits- of the organization. Workers in emotional work must notice the need for compassion. They must connect by taking others perspectives and establishing an empathetic bond. Workplace bullying: experienced by 90% of adults at some point in their work life and can cause great pain to victims. Several aspects of work relationships that create potential for intense emotion in organizations: between public and private work, relational networks and emotional buzzing , conflicting allegiances, emotional rights and obligations at work. Most workplaces include a strong sense of relational morality.
