ADMN 2220H Chapter Notes - Chapter 11: Assertiveness
29 Mar 2017
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Interpersonal conflict (process that occurs when 1 person, group, or subunity frustrates the goal attainment of another) (conflict often involes, emotional, antagonistic attitudes and behs. ) Conflict can be functional when it promotes necessary change. It can promote change when: it brings into consideration new ideas, each party monitors the others performance carefully, signals that a redistribution of power is necessary. 5 styles to dealing with conflict: avoiding. Low assertiveness and cooperation with other party. Provides short term stress reduction: accomodating. 1 cooperates with the other party while not asserting 1s own interests effective when your wrong, the issue is more important to other party: dominating. Maximizes assertiveness for own position and minimizes cooperative responses. Effective when have lot of power: compromising. Sensible reaction to conflict stemming from scarce resources and it"s a good fallback: collaborating. Attempt to secure an integrative agreement that satisfies both parties.
