ADMN 2220H Chapter Notes - Chapter 11: Job Rotation, Conflict Management, Role Conflict

• School: Trent University
• Department: Business Administration
• Course: ADMN 2220H
• Professor: Amina Malik

Document Summary

The nature of conflict in organizations: conflict the perception, in an interdependent relationship, of incompatible wishes, goals, attitudes, emotions, or behaviours, a clash between individuals or groups in relation to different opinions, thought processes, and perceptions. Interpersonal conflict a dynamic process that occurs between two interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals. Inter-organizational conflict occurs between two or more organizations. Intergroup conflict occurs between groups or departments. Intragroup conflict occurs within a single group or team. Interpersonal conflict occurs between two or more people. Preventing and managing conflict: conflict management strategy any action taken by a disputant or a third party to try to manage or resolve a conflict. Interpersonal conflict management styles: avoiding style style of conflict management that represents a deliberate decision to take no action on a conflict or to stay out of a conflict situation.